Receptionist (casual)

About us

The Woolcock Clinic is a world-leading medical centre specialising in the diagnosis and treatment of all sleep and breathing disorders. Our dedicated clinicians who are at the forefront of international health research are able to support patients with the latest innovations in diagnosis and cutting-edge evidence-based medicine.

Benefits

• Join Australia’s leading respiratory and sleep research organisation
• Be part of a dedicated Woolcock clinic team
• New modern office in Macquarie Park (within Macquarie University precinct) and across the road from Macquarie Centre
• Regular social lunch events
• Easily accessible by public transport:
  • Macquarie University metro station – a 400m walk away
  • Macquarie Centre bus interchange opposite the office

About the role

An exciting opportunity has arisen for a dynamic customer service professional to join our Clinic administration team. As a part of medical administration, you will be responsible for managing patients' appointment bookings, reception services, and providing excellent administrative support to our specialist clinicians. Your role will contribute to delivering high-quality care to our patients in a busy, patient-first environment. You will also collaborate with a friendly reception team.

We are seeking a person with flexibility.

Key responsibilities

• Coordinating and managing sleep appointment bookings using practice management software in a timely and professional manner
• Accurately handling patient billing, payments, and updating records
• Engaging with our referral network and collaborating with the administration team
• Addressing clinician-patient inquiries efficiently and problem-solving as required
• Performing administrative duties such as scanning, filing, photocopying, and record-keeping
• Managing time and resources effectively
• Assisting with other administrative tasks as required

Essential criteria

• Demonstrated experience in providing administrative support in a medical/healthcare setting
• Exceptional customer service skills with a patient-focused approach
• Excellent verbal and interpersonal skills, displaying empathy and active listening
• High ethical standards
• Confident and enjoys working in a fast-paced environment with a can-do attitude
• High attention to detail, integrity, efficiency, and accuracy
• Efficient and capable, showing initiative and collaborating well with team members
• Professional and courteous manner
• Proficiency in MS Office and practice management software 

Our Vision: Improved quality of life for individuals and families affected by sleep, breathing, and lung disorders.
Our Aspiration: To maintain our world-leading research impact by translating sleep, respiratory, and lung cancer research into better global clinical outcomes.
Our Values: Respect, Excellence, Partnership, Support, and Opportunity.

How to apply: We are very keen to learn how you would add strength to our team. We will be assessing applications as they are received. Please apply by sending your CV and Cover Letter via Seek. If you have any queries, please email hr@woolcock.org.au.

When applying please outline your availability.

If you would like to find out more about the Woolcock Institute of Medical Research, visit our website at https://www.woolcock.org.au/.

Residency Requirements: Australian citizens and Permanent Residents (including New Zealand citizens) or valid working rights in Australia.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a receptionist?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following medical practice management software do you have experience with?
• What's your expected hourly rate?